Free Shipping On Orders Over $70
Standard Shipping Charges
Usually 1-3 days to major cities, 4-10 days elsewhere
Orders less than $70: $6.95
Orders greater than $70: FREE Shipping
Overnight Shipping Charges $9.95
Usually 1 day to major cities, 2 days elsewhere
Standard shipping is via eParcel and Overnight is via eParcel Express. All orders have a tracking number and can be tracked online at http://auspost.com.au/track
All orders are shipped in beautiful presentation gift boxes.
We offer you a 100% "no questions" returns policy*
If you wish to return an item for an exchange or refund please complete the 'REFUNDS AND EXCHANGES" form that was delivered to you with your order. If you require any assistance you can contact our customer services centre. Please complete the form as comprehensively as you can so that we can process your request efficiently. If you require an exchange, please be sure to provide a full description of the requested item, including product name, size and color.
Please note that postage charges for returning items for refund or exchange are to be paid by the customer. The cost of shipping exchanged items back to the customer will be paid for by Trixan Body.
We will accept returns for 45 days from original date of dispatch. We recommend that returns be sent using a registered mail service as we cannot accept responsibility for items lost in transit.
For hygienic purposes, when trying on swimwear, briefs, and thongs please ensure that you do so over your own underwear. Do not remove any labels, swing tags or accessories until you are happy with your purchase. Failure to comply with this may result in a quality control rejection. No returns on hosiery, socks or shapewear products or adhesive Bra's can be accepted once removed from their package.
Shape wear comes with explicit instructions on how to put the garments on. Please carefully follow the correct procedure to prolong the life of your garment. Please take the time to carefully read the care instruction labels on your purchased garments. Footwear must be returned in original, unworn condition with the tags and labels still attached.
Happy shopping at Trixan Body! Please do not hesitate to contact our Customer Service team should you have any questions or concerns.